Shipping + Returns
For LOCAL Renfrew County (Ontario) Peeps:
We have a Local Delivery Option which is $5.
All orders up to $149.99 is $10 flat rate. $150 and up is FREE!!!
All orders up to $199.99 is $20 flat rate shipping. $200 and up is FREE!!!
Anupaya ships all Canadian orders via Canada Post. Once the order has shipped out, orders should typically arrive within 5-10 business days.
PLEASE DOUBLE-CHECK YOUR ADDRESS AT CHECKOUT!!
If an order is returned to us from the mail carrier due to an incomplete or invalid, there will be an additional shipping charge to the customer for the second shipping attempt. Inputting the correct address, contact email, and contact phone number is the responsibility of the customer!
Returns & Exchanges
If the product you ordered doesn't fit or is unsatisfactory in any way, you have 30 days from the original date of purchase to return the item to us for an exchange OR a refund, excluding the original cost of shipping.
ALL SALE ITEMS ARE FINAL SALE.
The customer is responsible for all shipping costs associated with returns or exchanges.
Before you proceed, please ensure that you meet the conditions required for a return or exchange:
- The product(s) have not been washed OR worn.
- The product(s) have not been damaged or soiled in any way.
- The product(s) are not a 'Sale Item'. Sale Item meaning it is not at a marked down price from the original price.
To exchange an item(s):
You will need to repack your purchase in its original packaging, and ship it back to our warehouse. Please keep your tracking information.
Please mail the item back to us at:
Anupaya Inc., 48 Glendale Ave, PO Box 1239, Deep River, Ontario, K0J 1P0
VERY IMPORTANT: If you're sending this from outside of Canada, you'll likely need to fill out a 'Customs Declaration' form from whichever courier you decide to use, name the items "RETURN ITEMS" so that Customs doesn't charge you or us for bringing these items across the border.
To return an item(s):
- Please email us at firstname.lastname@example.org and drop us a note stating: your name, your order number, and why you are returning the item.
- Mail the item back to us, along with a copy of the note to:** Anupaya, 48 Glendale Ave, PO Box 1239, Deep River, Ontario K0J 1P0
Once your returning item has been received and inspected (making sure it has not been washed, worn, soiled etc.), we'll process your refund back to your original method of payment (less any cost of shipping). We'll email you to let you know the refund has been processed on our end; it may take a couple days to show up on your end depending on how quickly your bank processes it.
** The customer is responsible for the shipping charges associated with returning the item(s) back to Anupaya.
If you have any further questions, please don't hesitate to reach out to email@example.com!!!