Shipping + Returns
For LOCAL Ottawa Valley Peeps:
We have a Local Delivery Option which is $5.
All orders up to $124.99 is $10 flat rate. $125 and up is FREE!!!
All orders up to $149.99 is $15 flat rate shipping. $150 and up is FREE!!!
Anupaya ships all Canadian orders using Canada Post Expedited Parcel. Once the order has shipped out, a Canada Post Tracking Number is provided with each order via email and orders should arrive within 3-10 business days. Please allow 24 hours for the Tracking Number to become active.
PLEASE DOUBLE-CHECK YOUR ADDRESS AT CHECKOUT!!
If an order is returned to us from the mail carrier due to an incomplete or invalid, there will be an additional shipping charge to the customer for the second shipping attempt. Inputting the correct address, contact email, and contact phone number is the responsibility of the customer!
Returns & Exchanges
If the product you ordered doesn't fit or is unsatisfactory, you have 30 days from the date of purchase to return your item to us and exchange it for a product of equal or lesser* value OR a refund, excluding the original shipping cost.
ALL SALE ITEMS ARE FINAL SALE. NO REFUNDS OR EXCHANGES.
The customer is responsible for the shipping charges associated with returning the item(s) back to Anupaya.
Before you proceed please ensure that you meet the conditions required for a return or exchange:
- The product(s) have not been washed OR worn.
- The product(s) have not been damaged, soiled, or stinkified.
- The product(s) are not a 'Sale Item'. Sale Item meaning it is not at a marked down price from the original price.
To exchange an item(s):
- Please email us at firstname.lastname@example.org and let us know your intentions (which item from your order you would like to exchange and what item you would like to have as your replacement, including sizes and colours). This is to try to prevent the item you want from being out of stock by the time we receive your return by setting aside your requested item.
- State in your email: your name, order number, and your intention (to return this particular item for a refund OR to exchange for a different size or style OR whatever your case may be).
- Mail the item back to us, along with a copy of the note, to: Anupaya, 48 Glendale Ave, Deep River, Ontario K0J 1P0
- VERY IMPORTANT: If you're sending this from outside of Canada, you'll likely need to fill out a 'Customs Declaration' form from whichever courier you decide to use, name the items "RETURN ITEMS" so that Customs doesn't charge you or us for bringing these items across the border.
Once your returned item has been received and inspected (making sure it has not been washed, worn, soiled, stinkified, etc.), we'll send out your replacement item to you straight away and email you to let you know it's on its way!
If your address has changed or you would prefer us to use a different address, please let us know that address in your email AND on the note you include with your returning item!
To return an item(s):
- Please email us at email@example.com and drop us a note stating: your name, your order number, and why you are returning the item.
- Mail the item back to us, along with a copy of the note, to:** Anupaya, 48 Glendale Ave, Deep River, Ontario K0J 1P0
Once your returning item has been received and inspected (making sure it has not been washed, worn, soiled, stinkified, etc.), we'll process your refund back to your original method of payment (less the cost of shipping the item to you). We'll email you to let you know the refund has been processed on our end; it may take a couple days to show up on your end depending on how quickly your bank processes it.
** The customer is responsible for the shipping charges associated with returning the item(s) back to Anupaya Quality Goods.
If you have any further questions, please don't hesitate to reach out to firstname.lastname@example.org!!!